They include set up instructions for services such as wifi and printing, along with other Ìð¹ÏÊÓƵapp-specific guides.The IT Services Knowledge Base is a set of articles providing help and information about the services we offer.
Eligibility
Anyone can access the Knowledge Base.
The Knowledge Base provides how-to and set up guides for facilities provided by IT Services.
Most of the information is specific to Ìð¹ÏÊÓƵapp, such as how to connect to our wifi, printers or filestores using your Ìð¹ÏÊÓƵapp account.
The auto-generated web addresses (URLs) for Knowledge Base articles are in the following format:
Library & IT Help Desk
If you spot any errors in the Knowledge Base, please get in touch with the IT Support.
Service status | Live and supported service. |
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Hours of service | 24/7 |
Service support | For help and support with this service, contact the IT Support. |
Hours of support | Help from the Library & IT Help Desk is available 9am to 5pm, Monday to Friday. |
Target availability |
General IT Services targets:
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Our performance |
Our service standards have been produced in consultation with our customers, and monitor the quality, timeliness and access to facilities and services:
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Complaints procedure |
If you wish to give us general feedback on this service, please see our Feedback page for ways to get in touch. If you wish to make a complaint, please see our complaints procedure. |