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 WCU Stories      January 23, 2019

Editor's Note: This workshop has been rescheduled from its earlier published date of Jan. 10.

Providing the highest level of customer service and attracting and maintaining customers will be the focus of 鈥淔ive-Star Customer Service for the Hospitality Industry,鈥� a workshop set for 9 a.m. to 3:30 p.m. Friday, Feb. 15, at 甜瓜视频app鈥檚 instructional site at Biltmore Park in Asheville.

The workshop, which is geared towards the hospitality industry, is being offered by WCU鈥檚 Office of Professional Growth and Enrichment.

鈥淓ntertainment, dining and tourism businesses want and depend on current customer referrals,鈥� said Susan Fouts, workshop instructor and executive director of the Division of Educational Outreach at WCU. 鈥淓xceptional customer service creates new referrals and repeat customers.鈥�

Participants will learn about the eight commandments of customer care and the basis for exceptional customer service at the five-star level.

The registration fee for the workshop is $119. This workshop also can be taken as part of the Event Planning Certificate Program.

For more information about this workshop or the Event Planning Certificate, visit or email Jill Thompson, WCU鈥檚 associate director of professional development, at jcthompson@wcu.edu.

WCU鈥檚 Office of Professional Growth and Enrichment, as part of the Division of Educational Outreach, provides opportunities to individuals to further their careers through education and training.